> For the complete documentation index, see [llms.txt](https://docs.heeler.com/mrecEO40m5D6bt7Pq5pE/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.heeler.com/mrecEO40m5D6bt7Pq5pE/get-started/ticketing/shortcut.md).

# Shortcut

Connect Shortcut to Heeler with a workspace URL and API token for two-way Story creation, updates, and closure.

Heeler runs a **two-way** integration with Shortcut — creating, updating, and closing Stories, and harvesting Users and Teams to automate Story context. It authenticates with a **workspace URL and API token**.

## Before you start

* **Administrator** in Heeler to add an integration.
* Access to your Shortcut workspace's **General Settings** (to copy the workspace URL) and rights to generate an **API token** (**Settings → API Tokens**).

## Step 1 — Gather Shortcut details

1. In Shortcut, open **Settings → General** and copy the **Shortcut URL**.

   <figure><img src="https://414480750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXP3dp2kecwKA2KvYkntz%2Fuploads%2Fgit-blob-3c3b96a2fde17659da80a11b3940d4879fa3b6cc%2Fcc-int-shortcut-01.png?alt=media" alt="Shortcut General Settings showing the workspace URL."><figcaption><p>Copy your Shortcut URL from General Settings.</p></figcaption></figure>
2. Open **Settings → API Tokens**, add a token (e.g. `Heeler Integration Token`), **generate** it, and copy the value.

   <figure><img src="https://414480750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXP3dp2kecwKA2KvYkntz%2Fuploads%2Fgit-blob-4d914f474a77fd9c020b36c12dbc5101216a30cb%2Fcc-int-shortcut-02.png?alt=media" alt="Shortcut&#x27;s API Tokens page with a generated Heeler Integration Token."><figcaption><p>Generate an API token and copy the value — it's shown only once.</p></figcaption></figure>

## Step 2 — Add Shortcut in Heeler

Go to **Administration → Integrations → Add Integration → Shortcut**.

<figure><img src="https://414480750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXP3dp2kecwKA2KvYkntz%2Fuploads%2Fgit-blob-08205593fc7df2368667c3f59e12dcbaf395fa01%2Fcc-int-shortcut-04.png?alt=media" alt="The Add Integration menu in Heeler with Shortcut selected."><figcaption><p>Add Integration → Shortcut.</p></figcaption></figure>

Then fill in:

<table><thead><tr><th width="200">Field</th><th>Value</th></tr></thead><tbody><tr><td><strong>Integration Name</strong></td><td>A meaningful name (e.g. <code>Company Shortcut</code>).</td></tr><tr><td><strong>Shortcut URL</strong></td><td>From Step 1.</td></tr><tr><td><strong>API Token</strong></td><td>From Step 1.</td></tr></tbody></table>

<figure><img src="https://414480750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXP3dp2kecwKA2KvYkntz%2Fuploads%2Fgit-blob-0dbc3c796c7d079145bbee64197c8ebfb6f18379%2Fcc-int-shortcut-05.png?alt=media" alt="The Add Shortcut integration modal with Name, Shortcut URL, and API Token fields."><figcaption><p>Enter the Shortcut URL and API token in Heeler.</p></figcaption></figure>

Save, and confirm the Shortcut row shows **Healthy** in the Integrations list. Shortcut is now available as a destination in [Workflows](/mrecEO40m5D6bt7Pq5pE/operate/workflows.md).

<figure><img src="https://414480750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXP3dp2kecwKA2KvYkntz%2Fuploads%2Fgit-blob-c0980c1d7bb9a1f183dc435f3d6f314e969c8a2d%2Fcc-int-shortcut-06.png?alt=media" alt="The Heeler Integrations list showing the Shortcut integration with a Healthy status."><figcaption><p>The connected Shortcut integration, Healthy.</p></figcaption></figure>

## Related

* [Workflows — Create Shortcut Story](/mrecEO40m5D6bt7Pq5pE/operate/workflows/actions.md) — Shortcut as a workflow action.


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