> For the complete documentation index, see [llms.txt](https://docs.heeler.com/mrecEO40m5D6bt7Pq5pE/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.heeler.com/mrecEO40m5D6bt7Pq5pE/administer-and-monitor/organization-model.md).

# Maintain the Organization Model

Keep the picture of your organization accurate as it changes — teams, applications, environments, and how Heeler closes tickets.

Heeler routes work, scores risk, and reports posture based on its picture of your organization — who owns what, which applications matter, and which environments are production. **Administration → Connection Mapping** is where that picture lives. You built it during [Map Your Organization](/mrecEO40m5D6bt7Pq5pE/get-started/map-your-organization.md); this section is about keeping it accurate as teams re-org, applications launch, and environments come and go.

{% hint style="info" %}
Changing anything on this page requires the **Administrator** role. An **Administrator (read-only)** can view it but can't make changes.
{% endhint %}

## The sub-tabs

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Teams</strong></td><td>Who owns which repositories, and where their tickets and messages go.</td><td><a href="/mrecEO40m5D6bt7Pq5pE/administer-and-monitor/organization-model/teams.md">Teams</a></td></tr><tr><td><strong>Applications</strong></td><td>Group repositories and services into the products they make up.</td><td><a href="/mrecEO40m5D6bt7Pq5pE/administer-and-monitor/organization-model/applications.md">Applications</a></td></tr><tr><td><strong>Environments</strong></td><td>Tell Heeler which accounts are production so risk is scored correctly.</td><td><a href="/mrecEO40m5D6bt7Pq5pE/administer-and-monitor/organization-model/environments.md">Environments</a></td></tr><tr><td><strong>Ticket Closing</strong></td><td>Control when Heeler closes or comments on the tickets it opens.</td><td><a href="/mrecEO40m5D6bt7Pq5pE/administer-and-monitor/organization-model/ticket-closing.md">Ticket Closing</a></td></tr></tbody></table>

{% hint style="info" %}
Teams and applications can be **synced from a source** (Port.io, GitHub, GitLab) or created by hand in Heeler. Where a source drives them, you maintain the mapping; the members and grouping refresh automatically.
{% endhint %}

## Related

* [Get Started → Map Your Organization](/mrecEO40m5D6bt7Pq5pE/get-started/map-your-organization.md) — first-time setup.
* [Program Policy → Remediation Assignment & Routing](/mrecEO40m5D6bt7Pq5pE/administer-and-monitor/program-policy/remediation-assignment-and-routing.md) — how ownership here drives who gets each fix.


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